Requesting a return
Contact SpraySales promptly with the order number, SKU, reason, item condition, and photos when relevant. A return authorization and destination must be confirmed before shipment.
Non-returnable candidates
Installed, used, damaged, contaminated, electrical, special-order, custom, clearance, opened-kit, or incomplete items may be ineligible. Final exclusions and time windows are pending supplier confirmation.
Cancellations
Cancellation is not guaranteed after payment or after a supplier has accepted, packed, or shipped the order. SpraySales will confirm whether the order can be stopped and whether fees apply.
Substitutions
The draft supplier-order packet says “do not substitute without written approval.” A different SKU, brand, specification, or configuration must not be accepted silently.
Refund timing and deductions
Approved refunds may exclude original or return shipping, restocking, damage, missing components, or other supplier-assessed costs. The final refund is issued only after the return is received and evaluated.